What type of furniture do you sell?
We stock a wide range of sleek and stylish, modern furniture, homewares and decor items for all areas of the home, from the dining room and living room, to the bedroom, bathroom, home office and backyard. Our products include chairs and stools, coffee tables, side tables, desks, consoles, shelving units, bar carts, storage ladders, mirrors and more.
Do you have a physical store?
Although we have a warehouse in Melbourne, we sell our furniture and homewares exclusively online. However, you can book an appointment to view available items in our warehouse.
An item I’m interested in is out of stock. How do I know if you’ll get it back in?
Restocking times vary and some items become discontinued over time. Contact us via email to discuss the item you're after and we’ll let you know if or when the product will be back in stock.
How much is delivery?
Shipping prices vary. Homeware deliveries start from $15, small furniture (such as mirrors) from $29 and large items from $79. The final delivery fee for your order will be calculated at the checkout (be sure to add all items to your cart and enter your delivery suburb, postcode, and state).
Can I do Click & Collect’?
Yes, you can. Our collection times are Monday to Friday between 10am – 3pm. Our warehouse address for pick ups is U32/1 Kingston Road, Heatherton VIC 3202. If you need to pick up your item(s) outside of these times, please contact us via email on email@example.com to arrange an alternate day or time.
How long will my order take to arrive?
Timeframes can vary, depending on whether your order has an additional lead time and whereabouts in Australia you reside. Customers who live in VIC, NSW, QLD, regional SA & TAS usually get their orders within 6–10 business days, or 8–17 business days if you reside in WA or the NT. Those who are in Metro Melbourne, Sydney, Brisbane & Adelaide can receive their orders within 2–7 business days, whilst those who live in the outer suburbs of Melbourne, Sydney & Brisbane can expect to get their orders in 3–10 business days.
Can I return / exchange an order?
We will not provide a refund or exchange if you’ve changed your mind since placing your order, or if the item was on sale.
What happens if my item arrives damaged or faulty?
If your item has been damaged in transit and has arrived not in the condition it was advertised or promised as, you are entitled to a refund or return. Notify us via email within 48 hours of receiving your order with your order number, and a photo and description of the damaged / defective item, and we will get back to you as soon as possible to resolve the issue.
Do all items come with a Warranty?
All furniture items that are qualified for a standard Manufacturer’s Warranty will say so in the product page description. For Occasional Chairs that qualify for a Manufacturer’s Warranty, there is a 1 year warranty on the fabric and a 2 year warranty on the frame, unless stated otherwise.
Can I place an order over the phone?
No, we do not take phone orders. All orders need to be placed either on the website via our online checkout or via email.
Do your items require assembly?
In each specific item’s product page description, it will either say This item does NOT require assembly or Assembly Required. If assembly is required, it will be outlined in the instruction manual that comes with your order.
How should I be caring for / maintaining my furniture?
That all depends on the material used in the item. If your item is made out of MDF (medium–density fibreboard) or powder coated steel, or upholstered in polyurethane, polyester, boucle or velvet, it can be gently wiped down with a soft cloth or sponge and some warm, soapy water.
What forms of payment do you accept?
Online you can pay us via Visa, Mastercard, PayPal, Zip Pay, American Express, Apple Pay, Google Pay, Union Pay
Do you have yearly sales?
Yes, we love participating in popular retail sales to give our customers a chance to get a great deal! Common sales we hold include EOFY, Black Friday / Cyber Monday and Boxing Day.
Do you offer trade or commercial discounts?
Here at agos–co, trade registration is open to retailers, residential and commercial design professionals where furniture specification, sales or rental is a primary part of your business. Fill in the Trade form on our website to express your interest, and a representative from our team will be in touch to discuss your application.
Do you have a blog page?
Yes, our Journal is updated bimonthly with exciting new articles about furniture and homeware items, architecture, interior design and decor inspiration. And we don’t just talk about our own tips and tricks either – we get some of our favourite Local & International stylists, designers & artists to share their insights too!