As we adapt to these unprecedented times surrounding Covid-19, we are still operating as (un-)usual and we are here to help make your home your inner sanctuary and safe haven. Should you have any queries please do not hesitate to contact our customer care team at firstname.lastname@example.org, or alternatively contact our live chat.
It is our priority to dispatch your orders and ensure you receive your products in a timely and efficient manner. Due to the Victorian Stage 4 Restrictions please understand that estimated delivery times & dates are just an estimate. We thank you for your understanding and patience during this time. Should you have any queries please do not hesitate to contact our team at email@example.com, or alternatively contact our live chat. We are always here to help!
Your well-being and safety is a priority; therefore, our delivery partners are closely following local health guidelines provided by the Australian Government. Please allow for any delays as extra precautions are taking place.
Our delivery partners will be temporarily altering their processes surrounding the collection of proof of deliveries. Therefore, parcels will no longer require a signature upon delivery. Someone will need to be present at the residence for this to occur, but contact will be minimised by leaving the parcel at the door. Drivers will maintain social distancing and wait for someone to address the driver. Customers will provide their names to be entered into the PDA as a proof of delivery (POD). This may differ between our delivery partners.
Stay safe, stay healthy, and remember we are in this together!